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Consistency – A Letter From REB’s President

Consistency - A Letter From REB's President

Consistency is a necessary ingredient for success. Customers want a predictable experience when they do business with a company. There are four main factors of consistency to consider in order to achieve just that.

The first factor is that consistency allows for measurement. Until you have tried something new for a period of time and in a consistent manner, you can’t decide if it works or not. Give your new initiatives, processes and organizational structures at least six months before judging them a success or failure because it is often minor tweaking instead of major overhauls that make the difference.

Being consistent also creates accountability. At REB, we value the importance of being accountable for each goal. The simple fact that there is a set time to report on progress is often the catalyst that moves an initiative along to a successful end.

Business growth requires a track record of success and being consistent establishes that reputation. You can’t establish a track record if you are constantly shifting gears or trying new tactics.

The last factor of consistency is that it makes you relevant. Your coworkers and customers need a predictable flow of information from you. All too often businesses adopt a campaign or initiative only to end it before it gains traction. It's effective to run many advertisements, numerous blog entries, newsletters or continual process changes throughout the year.

 

– Lori L. Palmer, President, REB Storage Systems International

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Brian Dubin

All Products Automotive, Inc.

“We have been a customer for over 15 years. REB offers a good selection of products at great prices. They are an excellent source of materials along with suggestions and information on a variety of storage issues."

Bruce Moulton

Harrington Industrial Plastics

“REB is by far my favorite vendor, the customer service and dedication to making sure every order is complete and on time. Fantastic communication, and an absolute pleasure to work with.”

Gary Rothschild

Epko Industries

“First time customer and REB provided excellent service and competitive pricing. Would use them again.”