It’s important to always be open to necessary changes in your processes. In fact, it’s best to be proactive in seeking out these changes. If you improve the process, you can improve the output.
The underlying reason all processes are put into place is to provide value to your customer. Therefore, the best place to pinpoint needed improvements is to evaluate your end-game: what are you currently doing that can be done better and increase your value to your customer?
Once identified, it’s time to assess your process for achieving this. Go through each step to determine anything that does not add value or slows down the outcome. Test out various alternative methods to ensure that any change implemented is the best for your customer and company.
Most importantly, communicate with your employees who deal with this process. They have first-hand experience and can likely provide valuable feedback on areas for improvement.
- Lori L. Palmer, President, REB Storage Systems International