Importance of a Follow Up – A Letter From REB’s President

Following up with current and prospective customers can be the most important action you can take because not only does it help keep your company’s name out there, but it makes the customer feel appreciated. People lead very busy lives so when someone takes the time out of their schedule to send a follow-up, it shows you are dedicated and interested in working with them.

follow upIt could be very time consuming to follow up with every potential lead or prospective customer. In fact, one of the main reasons businesses fall behind on following up is due to lack of time. It is important to schedule time several weeks after a sale to check in with the customer. Making time to check-in with customers helps you gauge their satisfaction level with their recent purchase from their company. It can also help clear up any lingering questions the customer might have.

REB uses scheduling tools to help remind our team members to reach out to a lead or customer to check-in. This requires our team to frequently follow up with our customers and/or prospective clients throughout their decision-making process to make sure they have the right information. Our sales team does a great job of reaching out to make sure each lead that comes in receives case studies or articles on topics they may be interested in for reference material.

– Lori L. Palmer, President, REB Storage Systems International

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Brian Dubin

All Products Automotive, Inc.

“We have been a customer for over 15 years. REB offers a good selection of products at great prices. They are an excellent source of materials along with suggestions and information on a variety of storage issues."

Bruce Moulton

Harrington Industrial Plastics

“REB is by far my favorite vendor, the customer service and dedication to making sure every order is complete and on time. Fantastic communication, and an absolute pleasure to work with.”

Gary Rothschild

Epko Industries

“First time customer and REB provided excellent service and competitive pricing. Would use them again.”

Elliot Sneen

Cabernet Corporation

“Great customer service with an accurate storage system!”

Richard Steed

Pacific Storage Company

“We have used REB Storage Systems for a number of years and will continue to do so in the years to come. Their entire staff are wonderful to work with and provide a seamless installation from beginning to end. Their focus to detail and quality installation has been a valuable resource to our company.”

Tom Beckermann

Felling Trailers Inc.

“REB Storage Systems provides a high quality product with the best customer service in the industry, no matter the volume of products we buy.”

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