Selective Rack Parts Stocking and Distribution for Retail Backrooms

Solution at a Glance:

• Services Provided: Inventory Management, Stocking, Freight Management
• Products Provided: Selective Pallet Rack
• Location: Numerous Locations Countrywide
• Number of Projects REB has Completed for Customer: More than 13,400

Concern: Inefficient Supply Chain for Retail Backroom Rack Replacement Parts

A large national retailer relies on a manufacturing partner to supply selective pallet rack for the backrooms of more than 2,000 stores. While the manufacturer efficiently supports new store openings, the retailer’s ongoing need for small replacement components has been a challenge. High product turnover, frequent damage, and twice-yearly audits that generate an average of 540 simultaneous orders created demand that the manufacturer could not accommodate.

The result was an inconsistent supply of rack replacement parts, which was creating delays in keeping backrooms fully functional. The manufacturer sought a proven distributor partner who could manage these demands.

Solution: Distribution Partner with Stocking and Inventory Management Capabilities

Having partnered with REB Storage Systems International as their distributor for many years, the manufacturer trusted in REB’s stocking and project management capabilities. REB now fulfills all replacement-parts orders throughout the year, including the heavy volume generated during the retailer’s biannual audits and urgent needs when opening a new store.

REB’s experience working within procurement platforms, such as SAP Ariba and ServiceChannel, provided seamless transferal of services. Through this platform all stock items are maintained by REB. The retailer’s employees can view a preapproved catalog of items, select which are needed, and track shipping progress.

REB’s purchasing team monitors which items are most needed and maintains stock levels to ensure items are available when required, especially during the company’s audits. All lead times are transparent within the procurement system.

Additionally, REB’s warehouse team monitors what items need to be picked, packages all items, and sets up freight with the customer’s preferred carrier.

Outcome: Improved Supply Chain for Retail Backroom Rack Replacement Parts

Scalable support for 2,000+ locations: The company can count on REB’s stocking and fulfillment services to meet the needs of thousands of existing stores and newly added stores.

Faster fulfillment times: The company now experiences faster turnaround on all orders throughout the year, including parts needed unexpectedly and the high volumes needed during biannual audits.

Increased operational flexibility: REB’s support gives the retailer and manufacturer undisrupted support during both planned audits and unexpected replacement parts.

Improved inventory transparency and availability: High-demand items remain in stock due to REB’s active monitoring and replenishment strategy. REB ensures stock items and ship times are visible and accurate for all employees.

Streamlined procurement: REB’s management of the full catalog within the retailer’s preferred procurement platform simplifies ordering, reduces errors, and ensures compliance with the retailer’s established processes.

How To Transform Your Backroom Storage for Efficiency

Looking to upgrade your backroom storage capabilities? REB can help.

Our team of material handling specialists will partner with you to develop a customized solution that optimizes your backroom space. We bring proven expertise in the designing and project management of storage systems that address the unique challenges of retail backrooms.

We’d appreciate the opportunity to help you further, whether that be more information or a quote. Fill in the contact form on this page or call us at (800) 252-5955 to get in touch with a REB representative.